Prostoyou tennis FAQs

• Before Arriving (Items to Bring/Wear)

  • Be sure to wear tennis shoes withnon-marking soles (NO running shoes and NO cleats).

  • A water bottle.

  • Tennis Racquet or Pickleball paddle

The Sport of a Lifetime

Tennis is often called the “Sport of a Lifetime”—and for good reason! It boosts physical and mental fitness, builds real (offline) social connections, and offers endless fun for players of all ages and skill levels.

Learn the Right Way

For new players, professional instruction is key to building solid fundamentals and enjoying the game from day one. Our lessons help you develop proper technique, improve quickly, and gain confidence on the court.
Group lessons are a smart choice—they’re cost-effective, encourage learning through observation, and provide a fun, social environment where everyone improves together.

Programs for Every Player

We offer a range of beginner-friendly programs designed to get you started and keep you motivated.

• QuickStart Tennis (Ages 10 & Under): A play-based format that makes tennis easy and enjoyable for kids.

• Adult Group & Private Lessons: Learn at your own pace with personalized or social instruction.

• Cardio Tennis: A high-energy workout that blends tennis drills with fitness training—no experience required!

Join us and discover how tennis can become your sport for life—fit, social, and always fun!

To ensure a consistent and high-quality instructional experience, only authorized ProsToYou coaches may provide lessons at our partner facilities.
Outside or unauthorized coaches are not permitted to offer instruction on-site. Individuals found conducting unapproved lessons may be asked to leave the facility.

Players may not use the club’s teaching equipment or tennis balls outside of lessons or official programs. These items are reserved exclusively for instructional sessions and organized activities to ensure proper use and availability for all.

GROUP CLASSES:

ProsToYou reserves the right to cancel classes due to low enrollment (less than 4 players). Cancellation decisions are made one week before the start of classes in the new session. When possible, ProsToYou will suggest and consolidate classes at either your original location or a location nearby. 

If this is not possible, the class will be cancelled and a refund will be issued to the registrant.

PRIVATE & SEMI-PRIVATE CLASSES:

ProsToYou has a 24 hour cancellation policy for all private / semi-private sessions / customized group lessons. If a private / semi-private / customized group lesson is cancelled less than 24 hours, it will counts toward your package paid.

If a private / semi-private / customized group lesson is cancelled 24 hours before or more, you can reschedule the session to another day / time that works for both parties. For example: if a lesson starts at 9am Sunday, you must notify us before 9am on Saturday.

CAMP DAYS:

CANCELLATION POLICY

To ensure the exceptional quality of our ProsToYou Summer Camp programs, our cancellation policy is designed to maintain the integrity of our camp offerings. Given the non-refundable costs we incur prior to the camp season, the following policy applies if your camper’s attendance plans change.

Before March 15, 2025:

•Option 1: Receive a 100% refund

March 15, 2025, to 14 days before the start of the registered session:

•Receive a 100% credit towards any future ProsToYou program through November 2026.

•No refund will be issued.

Less than 14 days before the start of the registered session:

•Receive a 50% credit towards any future program through the end of November 2026.

On or after the start of the registered session:

•No credit or refund will be issued for cancellations on the day of or after the start of the session.

All credits are applied to the primary ProsToYou account on file and may be used toward any programs by the end of November 2026. Please note that any existing credits on your ProsToYou account are non-refundable.

HOW TO REQUEST A REFUND
Email Support@prostoyou.com

TRANSFER POLICY

Transfers between programs are allowed if space is available in the desired session.

CAMP ABSENCE POLICY

No refunds or credits will be provided for missed camp days.

We do not offer trial classes for any group, private, semi-private or camp classes. We do, however, have a specific refund policy, which provides a similar option. You can enroll for the session, and if for some reason your child does not take to the class, you have until the 2nd class to withdraw and receive a full prorated refund or credit. Our policy is structured as young children in a new environment, often take a couple of classes to get used to the sport, the other children, the coach and the surroundings.

For example: If your child’s 2nd class is on Monday, you must notify us up until the start of the 2nd class (not after the 2nd class has begun on Monday), if you no longer want your child to continue. You will then receive a prorated refund or credit, only paying for the two classes your child attended. The prorated refund will be sent via email and deducted from the credit card the registration was placed under.

GROUP CLASSES:

Refunds for any type class can only be given before the 2nd scheduled class. In this case, only the classes that have been held up to that date will be charged. For example: for an 8 week session class, you have to request a refund before the start of the 2nd week of class.

PRIVATE / SEMI-PRIVATE / CUSTOMIZED GROUP LESSONS:

Refunds for any type lesson can only be given before the 2nd scheduled lesson. In this case, only the lessons that have been held up to that date will be charged. For example: for a 5 week package of privates / semi-privates / customized group lesson, you have to request a refund before your  2nd private lesson / semi-private / customized group lesson.

CANCELLATION POLICY

To ensure the exceptional quality of our ProsToYou Summer Camp programs, our cancellation policy is designed to maintain the integrity of our camp offerings. Given the non-refundable costs we incur prior to the camp season, the following policy applies if your camper’s attendance plans change.

Before March 15, 2025:

•Option 1: Receive a 100% refund

March 15, 2025, to 14 days before the start of the registered session:

•Receive a 100% credit towards any future ProsToYou program through November 2026.

•No refund will be issued.

Less than 14 days before the start of the registered session:

•Receive a 50% credit towards any future program through the end of November 2026.

On or after the start of the registered session:

•No credit or refund will be issued for cancellations on the day of or after the start of the session.

All credits are applied to the primary ProsToYou account on file and may be used toward any programs by the end of November 2026. Please note that any existing credits on your ProsToYou account are non-refundable.

HOW TO REQUEST A REFUND
Email Support@prostoyou.com

TRANSFER POLICY

Transfers between programs are allowed if space is available in the desired session.

CAMP ABSENCE POLICY

No refunds or credits will be provided for missed camp days.

Group Classes

At ProsToYou Tennis, we can’t control the weather—but we can make sure you never miss out!
If a class is canceled, participants will have the option to make up the session at their home club or another local partner club.

Make-up requests must be used within the same season in which the participant is registered. These make-ups may be used for any reason, including weather-related or personal absences.

We’ll make every reasonable effort to provide advance notice of cancellations via the email address provided at registration. Notices may be sent up to 30 minutes before the scheduled class start time.

Occasionally, a courtside decision may be made if rain begins at the start or during class. For example, if it starts raining at 7:00 p.m. (the class start time), the cancellation will occur on the spot.

Please check your email daily for inclement weather updates to ensure our messages don’t end up in your spam folder.

Weather updates are also posted on our website homepage in the Weather Alert Bar.

It is at the discretion of ProsToYou Tennis whether a class is held or canceled. This decision may be based on weather forecasts as well as current conditions.
Classes will be canceled if poor weather continues two hours before the start time.

Example: If class begins at 3:00 p.m. and it’s still raining at 1:00 p.m., we will cancel and notify participants. However, if the rain stops by 12:00 p.m. and conditions improve, class will proceed as scheduled and no notice will be sent.

If a class is canceled due to weather, your make-up credit will apply to that session and must be used during the same season.

ProsToYou will not hold outdoor classes when the temperature is below 40°F. If the temperature is around 40°F, class status will be determined at the coach’s discretion. Players will receive an email update at least one hour before the scheduled start time.

Make-Up Requests

If you are attending a class as a result of a previous rainout, please note:
Updates will be posted on the homepage Weather Alert Bar.
Individual notifications will not be sent for specific make-up requests.

Private & Semi-Private Classes

Cancellations for private or semi-private lessons will come directly from your Tennis Professional. Your contact information will be accessed through your Active.com account.

Cancellations will be communicated via email or phone, and you’ll coordinate directly with your coach to select a make-up day and time.

If, for any reason, we are unable to fulfill all paid lessons, a lesson credit will be issued toward a future set of private or semi-private lessons.
Credits cannot be applied to group classes.

Air Quality Policy

ProsToYou Tennis follows local county and host facility guidelines regarding air quality and safety procedures.
Your health and safety are always our top priority.

Players are allowed make-up classes per session when space allows. The make up class request needs to be emailed to support@prostoyou.com prior to attending.

CAMP DAYS:

ProsToYou does not allow any makeups, refunds or credits for any missed camp days where you decide not to participate for any reason other than ProsToYou Tennis’s responsibility or weather cancellation. 

If a credit was issued for a Spring and Summer clinic in 2025 you will have until End of November 2025 to use the credit.

Credits issued in Fall 2025 can be redeemed by the end of Spring 2026.

For Camp credits please view the cancellation policy.  

When you use your credit, register as you would for a the class and upon check out in your active account you will apply the credit before processing your remaining payment if any. 

*Credit = your credit card will not be deducted immediately. The agreed credit amount will be deducted once you register again for a class before your credit becomes invalid.

*Refund = your credit card will be deducted per the agreed amount immediately.